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Customer's Grievances

Customer's Grievances

We, at The Bank of Rajasthan (BOR) always strive to render the best of our services for all our products and to all our customers.

However, there may be times and instances which may be beyond our control and your concern may not have been issued to your satisfaction.

Hence we have established a Grievance Redressal mechanism in the Bank to help you with any of the Complaints or Grievances and to resolve them.

You can send all your complaints or grievances with the complete details of the issue to the below mentioned address:

The Credit Card Division.
The Bank of Rajasthan Ltd.
Credit Card Management Cell,
4th floor,JSEL Bldg.,JLN Marg,
Malviya Nagar,
Jaipur - 302017,
India

It will be our endeavor to attend to your entire compliant and resolve them within 7 working days from the receipt of your letter.

However, considering any unforeseen circumstances, the issue is not being addressed to or resolved within 7 working days, we request you to refer the said matter to the below mentioned officials e-mail IDs:

Your issue remains unattended for more than 7 working days, you may contact:
Mr. Shivram Mylavarapu,
Dy. Asst. Vice President II
E-mail ID: shivram@rajbank.com

Your issue remains unattended for more than 15 working days, you may contact:
Mr. Gaurav Bakshi,
Asst. Vice President I
E-mail ID: gauravbakshi@rajbank.com

If you have not received a satisfactory response within 30 days of your lodging a compliant with us, you may approach the Banking Ombudsman appointed by the Reserve Bank of India under Banking Ombudsman Scheme 2002 on the below mentioned address:

The Banking Ombudsman,
Garment House,
Dr. Annie Besant Road,
Worli, Mumbai - 400 018